Electricity emergency

Electricity emergency

Including what to do in a power cut

Important numbers

Live power cut map

As an Ofgem-regulated Independent Distribution Network Operator (IDNO), we’re responsible for the operation, maintenance, control, security and integrity of electricity networks. While we always aim to provide a safe and reliable electricity supply, unfortunately faults can occasionally occur which cause interruptions to your power.

To report the loss of electricity supply or any concern about the safety of a meter or underground electricity cables, please call 0333 800 2016, available 24/7.

For power cuts, you can also call the national response number on 105. To check for a live known power cut, you can view our live power cut map using the orange button on the left.

Power cut checks

If you lose supply, check whether your neighbours have also lost their supply.

If your neighbours DON’T have power:

  1. Call the emergency line: 0333 800 2016.

If your neighbours DO have power:

  1. Check your trip switch. If the trip switch is still on, call the emergency number.
  2. If the trip switch is off, switch it back on.
  3. If it switches back off, one of your appliances may be faulty. Unplug all appliances and then reset the trip switch.
  4. If only part of your supply has failed and the trip won’t reset, there may be a fault with your internal wiring. Please contact a registered electrician.

Check your electricity meter. Is the dial/display working? If not call the emergency number: 0333 800 2016.


National Gas Emergency ServicePower cut?