Customers affected by Storm Arwen

Customers affected by Storm Arwen

Storm Arwen caused severe disruption recently and our network was impacted, and you may be entitled to compensation.

Expert teams of engineers worked diligently in some extremely challenging weather conditions to restore the power to the impacted customers. Whilst they worked hard to get you connected again, we recognise that there was an extreme inconvenience caused for some.

For customers eligible for the Guaranteed Standard Payment, or statutory compensation, if you feel you’re entitled to compensation please contact us directly.

Storm Arwen was classed as a Category 2 storm. This means that payments are for being off supply for more than 48 hours

A note from Jayson Whitaker, Managing Director, Networks:
“I’d like to extend my deepest thanks and gratitude to our customers for their patience and understanding during this difficult time. I’d also like to extend these sentiments to the engineers who worked hard to make repairs for our customers safely during difficult and unprecedented weather conditions. Wind speeds were far more intense than anything we’ve seen for the last 25 years. However I recognise that the uncertainty surrounding length of time without power has been a cause of concern for our customers.

We put all of our available resources into correcting the problem in affected areas. This includes field engineers, emergency response teams and our customer service teams who all worked together to get customers back on supply as safely and quickly as we could.

Once again I’d like to thank our customers for their continued patience during this difficult time.”


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