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Services for Priority Service Customers

We appreciate that some customers may have additional requirements and require priority treatment.

These customers may rely on electricity for a variety of reasons such as: disabilities, age or chronic health conditions.

Unfortunately electricity supplies are occasionally disrupted. Although this is rare, it is paramount to us that downtime is limited and those affected are proactively informed. We offer a Priority Service Registration scheme, which means that we will inform you in advance of any planned interruptions and contact you proactively when we have an unplanned interruption.


If you or your nominated representative would like to register, you can do so by:

  • Calling us on 0845 260 1630
  • Writing to us at – 12 Sketty Close, Brackmills Ind. Est, Northampton, NN4 7PL
  • Contacting your energy supplier who will pass your details on to us

For further information about the Priority Service Register, please contact us and we will provide this free of charge.


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