Milestone: Legal Progress Tracker

Milestone is an industry-first state-of-the-art service pioneering project administration and customer communication. It is the first online direct access portal of its kind in the connections industry, enabling our clients to see the status of their projects, at a glance, at any time.

Milestone is an innovative Legal Process Tracker portal for ICPs and UIPs. It is the first online direct access portal of its kind in the ICP and UIP industry, enabling all clients to view the current status of their individual projects, at a glance, at any time.

The service is available 24/7 and 365 days a year, replacing the previous monthly reporting system. It provides instant access to legal information and facilitates access to real-time reports to enhance the customer experience.

Security
This streamlined process is offered without compromising any safety or security. Milestone encrypts  data to provide complete peace of mind.

Faster completion times
The majority of our legal work is completed within a KPI of 12 weeks. Milestone creates opportunities for faster expedition. For example, legal completion time on substations and expedited easements are running at an average of five and three weeks respectively.

The introduction of this innovative new interface will greatly enhance the communications between the Legal Department, ICPs and UIPs and customers alike. It will provide them with access to real-time reporting which will be of particular benefit for their time sensitive projects.

Customer feedback:
Milestone is delivered by Energy Assets’ experienced experts and our dedicated Land Rights Department who have a proven track record of delivering to meet and exceed our customers’ requirements.