To assist you as quickly as possible, we have answered some frequently asked questions. Please try the list of FAQs and their responses first, and if you are unable to find an answer here, go to our Contact Us page, via which we will gladly help resolve your enquiry.
How do I find out who my electricity supplier is?
If EA Networks is the operator of the electricity network that supplies your home then you can contact our EAN Customer Services team at firstname.lastname@example.org or on 0845 260 1630 in order to obtain details of your current supplier.
Please have the following details to hand when calling (both found on the meter itself):
- Meter Serial Number
- Owner of the Meter
Who do I contact if I have a query regarding my electricity bill?
You need to contact your electricity supplier. EA Networks provides networks through which electricity is distributed; however we do not generate or own the electricity itself. Unfortunately we cannot help with this type of query.
What is an MPAN number?
The Meter Point Administration Number (MPAN) is a unique reference for your property. The MPAN helps an electricity supplier to identify your property and provide account information to you. For more information please see this PDF document by Elexon.
My meter is not displaying or is unreadable. What should I do?
Contact your supplier, they will in turn contact us to arrange a meter exchange.
My meter is being exchanged. What do I need to do?
If your supplier has informed you that EA Networks is going to carry out a meter exchange, the work will be carried out by our contractor. The contractor will contact you within 5 working days of being notified by your supplier to change the meter, and will arrange a suitable exchange date with you.
Can you provide me with a list of gas and electricity suppliers?
A list of gas and electricity suppliers can be obtained from Ofgem, the energy market regulator, at their website www.ofgem.gov.uk.
How do I find out if I am connected to an EA Networks network?
To find out if you are on a network operated by EA Networks, you can
- Contact your supplier.
- See the reverse of your utility bill.
If we are the operators of the electric network you can contact our Customer Services Team at email@example.com or on 0845 260 1630 for MPAN and supplier enquiries.
How do I accept and pay for my single property connection quotation?
Please post your signed acceptance form to EA Networks with your payment. Payment can be made by cheque payable to EA Networks or, alternatively, please contact our Finance team on 0845 260 1630, quoting your project reference, debit and credit card details can be taken over the telephone.
Please note however that the acceptance cannot be validated until we have received a signed copy of the acceptance form/letter of intent. This can be posted or scanned and emailed to firstname.lastname@example.org.
I have accepted my single property quotation and I require a plan date for the work. Who do I contact?
A letter will automatically be issued to you upon receipt of payment and a signed letter of intent. This will give a provisional date of works (approx 8 weeks' lead time) and the contractor assigned to your area.
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